This document outlines: a) Your legal rights and responsibilities, b) Our legal rights and responsibilities, and c) Essential information required by law.
Entering into a Contract 2.1 Once we confirm your booking via email or other communication ("Booking Confirmation"), a legally binding contract is formed. 2.1.1 This contract includes these terms and conditions. 2.1.2 Our privacy policy, available under 'PRIVACY POLICY' 2.1.3 Additional terms may apply, replacing or supplementing this contract. We will notify you of any changes two weeks in advance.
Information Obligations 3.1 According to the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, we provide key information before a binding contract is established (see clause 2.2). 3.2 Information includes: 3.2.1 Main characteristics of your booking and services. 3.2.2 Our identity, location, and contact details. 3.2.3 Total price, including taxes. 3.2.4 Additional charges, if applicable. 3.2.5 Payment details, service execution, and timeline. 3.2.6 Cancellation procedure and associated costs. 3.2.7 Complaint handling process (see clause 22). 3.2.8 Contract duration and termination details.
Booking Process 4.1 Quotations are not binding offers. Your reservation is an offer to purchase services. 4.2 We may decline your offer for various reasons, and we'll inform you promptly if we do. 4.3 Acceptance occurs when we send a Booking Confirmation, establishing a binding contract. 4.4 Completion of an online check-in form is mandatory to finalise your booking. Failure to successfully submit this form will result in no access to the property for your stay.
Price and Payment 5.1 The price at booking confirmation is final. 5.2 Provide valid credit/debit card details at booking. 5.3 Refund for unused incidentals on pre-paid bookings upon checkout. 5.4 Physical card used for booking must be sent in via online check-in form. 5.5 Physical Card needs to showcase last four digits, expiry date and name 5.6 Proof of ID will be requested via an online check-in form. 5.7 All amounts include VAT or local taxes, added at the current rate. 5.8 Bookings are subject to; availability, full payment of making a reservation, and agreement of our cancellation policy. All prices include VAT or other applicable taxes at the current rate. Prices quoted are correct only for the specific number of guests, dates, nights and rooms shown on your booking confirmation.
Cancellation 6.1 Amendments to hotel bookings are permissible up to 7 days before check-in, may incur further charges. 6.2 Amendments necessitate written confirmation. 6.3 Cancellation or no-show will incur a charged outstanding balance. 6.4 No refund is provided if you prematurely vacate due to uncontrollable events affecting you.
Cancellation by Us 7.1 Limited liability for cancellations due to events beyond our control. 7.2 Reservation cancellation possible if payment is not received or other material breach occurs. 7.3 Refund or non-payment required based on fault. 7.4 No liability for uncontrollable events affecting the accommodation. 7.5 Examples include acts of God, war, terrorism, epidemic, or governmental actions.